How can we help?



What is your shipping times?

All orders are processed and collected by the courier within 1-2 business days

Shipping times

UK 2 business days

EU 2-3 Business Days

USA 3-5 business days

Can I cancel my order?

Unfortunately, we cannot make size changes or additions to existing orders. if a size change is needed, please email us with the order number and request an order cancellation.

The order can be cancelled allowing customers to reorder the preferred size and/or add additional items. please note, we cannot cancel orders once they have been shipped.

How long will it take for my order to be shipped?

All orders are processed and shipped within 1-3 business days unless the specific product description states otherwise.

The customer is emailed a tracking number when the order ships. products shipping & delivery depends on the dispatching warehouse they come from. Local post office delivery delays are rare but can happen especially during busy sales seasons and they are not controlled by MOOMENN.

Please note, some high-value orders may require a signature for delivery. if an attempted delivery notice is left by your local post office, please follow up with them directly for redelivery or pickup instructions.

MOOMENN cannot schedule redelivery attempts.

My address needs to be corrected. can I change my address?

Our seller and buyer protection policies do not allow for address changes. please double-check the address before completing the order at check out, making sure flat, apt, unit or suite numbers are included.

If an address was entered in error, please email us with the order number and cancellation request. we will cancel the order allowing customers to reorder and input the corrected information. please note, we cannot cancel orders once they have been shipped.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

What is your Return Policy?

We will gladly offer a hassle Free return within 15 days of delivery. customer must process their return request through your MooMenn account here - within this time frame.

Items must be in new and unworn condition with tags attached. customer is responsible for all shipping costs to return the item(s). We do not offer Exchanges or Returns on shoes, Headwear, Accessories or undergarments.

We do not hold items for purchase. all purchases are on a first-come basis.

Please allow 3 business days to process the packages received. after processing, the refund will be processed excluding any shipping cost.

What is your Refund Policy?

We will gladly offer a Refund with NO questions asked if you are ever not satisfied with the product.

All claims MUST be made within 15 days of delivery. any claims outside of this timeframe will not be accepted, with no exceptions. please contact us here and provide an order number and a detailed explanation of the issue. refund requests are handled on a case-by-case basis. 

If applicable once your returned item is received and inspected, please allow a couple of days to process your refund. 

Order Tracking

How Do I Track My Order?

If for any reason you are unable to track it from the link it was emailed to you when your order was shipped, please go on our tracking page here and insert your tracking number

I received my tracking number but it’s not updating, could you look into it?

Tracking numbers can take up to 48 hours before updating. if an unusual amount of time passes before showing an update, please get in touch with us here

Sold Out Products

Do you restock items once sold out?

In most cases we do not, however, there are situations where we have a limited restock. all release and restock information are sent via our mailing list and social media. we suggest signing up for the mailing list for product re-release updates. signing up is the best way to stay current on all pending releases and other updates.

Location & Contact

Where about are you based?

We operate as a 100% Online Marketplace. Our Admin Offices are based in South West London UK,

All orders are dispatched through our Fulfilment centres all over The UK, and we will soon be opening our US Centres as well.

How do I contact someone at MOOMENN?

All inquiries can be sent here. please allow up to 24 hours to respond to email correspondence. emails are answered Monday - Thursday between 9:00 a.m. - 5:00 p.m. GMT. emails received on weekends and holidays will be answered the next business day. if the inquiry is regarding an existing order, please make sure to include the order number and a message to expedite the response and resolution.

Get in touch

Have questions about your order, or a general enquiry?