Return Policy

Returns by supplier

To request a return or exchange, start from the relevant order in your MooMenn account or contact care@moomenn.com. MooMenn is the seller for purchases made on this marketplace and handles customer service and after-sales support. Products are supplied and fulfilled by the relevant supplier. MooMenn coordinates with the supplier on your behalf; supplier fulfilment does not reduce your rights against MooMenn.

Nothing in this policy limits any mandatory consumer rights that apply in your country or state.

QABA’IL SQ products, including QABA’IL and Sublime

Request the return before posting anything. For an eligible change-of-mind return, arrange tracked postage at your cost to QABA’IL SQ Returns, 6 Rue Maryse Bastié, 91080 Évry-Courcouronnes, France, after we confirm the return instructions for your order. QABA’IL SQ does not pay postage or provide prepaid return labels for ordinary change-of-mind returns, whether domestic or international. Include your order number and follow any instructions we give you so the warehouse can identify the parcel.

For a faulty, damaged, incorrect or misdescribed item, contact MooMenn first. MooMenn will review the issue with QABA’IL SQ and arrange an appropriate return or other resolution, including reasonable return arrangements or reimbursement of reasonable return costs as required by applicable law. Your mandatory consumer rights remain unaffected.

Other suppliers

Each supplier has its own confirmed return destination and process. Do not send another supplier’s product to QABA’IL SQ or MooMenn’s business contact address. For return periods, conditions, shipping costs, refunds and legal rights, read our Return and Refund Policy. For delivery options and charges, read our Shipping Policy.